Shipping and Return Policies
RETURNS FAQS
1. How do I return an item?
Mail back the unused items you would like to return in the original packaging to: Juniper Fiberworks, 416 NE Greenwood Ave, Bend, OR 97701. Please include a note with your receipt or call or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging and must have been in a smoke-free environment. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made a mistake on your order which prompted the return.
2. Will the shipping charge be refunded when I return an item?
No, the shipping charge will not be refunded, unless our error is the reason for the return.
3. How much time do I have to return an item?
Our policy is to have items returned within 30 days, however, we can make an exception if necessary. We strive to have your buying experience with Juniper Fiberworks be a positive one!
4. Can books, patterns, and needles be returned?
No, books, patterns and needles can not be returned.
5. Can sale items be returned?
No, sale items can not be returned.
SHIPPING INTERNATIONALLY
coming soon.
Juniper Fiberworks
416 NE Greenwood Ave
Bend, OR 97701-4608
(541) 318-0726
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Spring Shop Hours
Beginning April 2012
Mon-Sat: 10am-5pm
Sun: CLOSED
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Classes Calendar PDF
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